INFO/FAQS

Our Mission Statement:

As the health of the world’s coral reefs hold at a delicate balance, regulations for coral exportation become stricter and more limited. We strive to bring you the healthiest and most colourful aquarium-cultured corals possible, having very little impact on the natural environment. The majority of our corals have been cultivated in aquarium conditions for many years. We promise to only ship corals that we as hobbyists would be pleased to receive ourselves.

Click “add to cart” on the items you would like to purchase. Once you have made your final selections, click on the “Cart” menu and proceed to check out, setting up a new account. At this point, you will have a chance to add a coupon code (when applicable). Select shipping method (see shipping options below for more details). We accept Electronic money transfers (EMT), major credit cards and PayPal. EMT is always preferred and if used, we are more inclined to provide ‘freebies’ or larger pieces in your order.

We utilize ATI T5’s with various blue LED supplementation on our various systems. If you have any questions as to what lighting a certain piece was photographed under, feel free to send us a message. We do our best to capture colouration as accurately as possible; no over-saturation or crazy white balance adjustments. In some cases, we will photograph the coral under daylight (approximately 14k lighting) and under blue LED spectrum only.

Frag Garage is a web-sales, home-based business, located in Victoria British Columbia, Canada. We also partner with a local saltwater shop, Blue World Aquariums.

Yes, because we often eat some of the cost on our shipping and shipping supplies, we only ship orders which reach a $100 minimum. There is no minimum for orders which are placed for local pickup.

With many years of perfecting our shipping techniques and narrowing down the most reliable couriers/cargo agencies, we ship with confidence across Canada. For remote locations or provinces further east from Quebec, please check with us before placing an order to confirm we can reach your location via overnight shipping.

Table Rate (FedEx or Purolator): The table rate lowers as the order total goes up, all the way to free shipping for orders of $500+

Harbour Air Same Day Shipping (BC only: Richmond and downtown Vancouver pickup) select “Harbour Air” at checkout. This Service is charged collect to the customer, however, this method still qualifies for free shipping on orders $500+

FREE Canada-wide shipping for orders $500+! (there may be some exceptions for heavy or sensitive orders requiring services such as West Jet Cargo, Air Canada Cargo or morning priority)

West Jet Cargo Shipping $90, $45 for orders $500+ and Free for orders $800+.

We reserve the right to deny full coverage of ‘free shipping’ in the the case of extra heavy shipments or orders going to remote areas.

New Policy: During the colder months of the year between November and March, we only cover full DOA on shipments sent via West Jet Cargo or shipments sent via Fedex which are held for pickup at a major Fedex pickup location near your address. This ensures that coral will not spend too much time on delivery vehicles. In the rare case of losses/DOA, we will find a fair compromise.
We ensure that every piece will be floated and packed as carefully as possible. In the colder months, high quality heat packs will be used. In the rare event that a coral arrives DOA (dead on arrival), please send us  a picture of the specimen within 2 hours of unboxing your order. Usually a cloudy or extra smelly bag is an indication that the coral is having a rough time.

Conditions:
• We currently do not accept any returns/exchanges. Shipping costs cannot be refunded.
• Livestock is not guaranteed when an incorrect address or contact phone number is provided. Please double check!
• In the case of a residential delivery, the package must be signed for on its 1st delivery attempt or picked up the same day it arrives.
• If the package is sent via airline to airline cargo, the package must be picked up within 2 hours of the flight’s landing time.
• We do not issue refunds; only frag replacements. If the same or similar frag is not available you will be issued store credit instead (not including the shipping cost)
• We are not responsible for any delays due to carrier  and/or weather complications. In such cases there will be no guarantee on live arrival, however, we often replace orders in this case regardless.
• Proof of a dead coral must be provided. Cloudy bag, photo of skeletons, decaying tissues, etc.
• DOA replacements are shipped at buyer’s expense or can be added to a  future order.

There are countless products on the market that claim to improve colour, promote growth and coral health. Some may or may not have a distinct impact on our systems, but rarely make a profound difference. It is our philosophy to keep expensive additives to a minimum and stick to the essentials. Most of the colour in corals is going to come from sufficient nutrient levels, stable water chemistry and exposure to strong light. Micro and trace elements are important, but often can be replenished by regular water changes (with a good quality salt), Ca/Alk additives which contain trace, calcium reactor media, etc. For this reason, the only additives we use on a regular basis, outside of the ‘major three’ (Ca, Mg, carbonate), are: amino acids (Brightwell or Fauna Marin) Iodine (often removed via carbon) and ESV Bionic Nitrate to keep No3 in range. Addition of bacterial strains can be helpful when starting a new system, but nothing beats using healthy live rock from an established reef.

We maintain parameters via combination of calcium reactors and dosing bulk additives for the ‘major three’. We find that there are benefits to both methods; Ca reactors for the consistent addition of balanced elements and dosing for its fine tun-ability. Breaking down reactor media also helps add Po4 to the system. No3 and Po4 are tested weekly. Protein skimmers are often turned off, sometimes for weeks at a time, to maintain sufficient nutrient levels. Feeding daily with a variety of good quality frozen foods also helps play an important role. It is important to keep in mind that every system is very different in terms of its nutrient uptake, so what works for one system, my not be right for another.

SPS System: calcium 440, alkalinity 8-8.5, magnesium 1350, salinity 1.025, Po4 .03-07, No3 5-10
LPS System: calcium 430, alkalinity 8-8.5, magnesium 1350, salinity 1.025, Po4 .05-.1, No3 10-15

After water chemistry, water flow is the next most important aspect of a thriving reef. It’s important that every coral, regardless of its ideal flow requirement, has active flow passing through and across its entire surface. The best way to gauge the amount of flow for an individual coral is to look at its growth structure and polyp extension ‘PE’. SPS corals often form networks of tightly knit branches. In order to achieve flow through every part of the coral, they require quite a bit of well distributed, strong current. Dead flow areas can lead to issues like STN (slow tissue necrosis), whereas flow that is too high can damage coral tissue and restrict PE. Often SPS corals will grow into their environment, so once flow for a system is established, it is important to not change anything too significantly. Always observe polyp extension in order to know whether a coral is getting too little or too much flow. LPS corals generally require quite a bit less flow than SPS. It is important to monitor PE, as a LPS polyp will only open part way if it’s receiving too much flow.

Most corals are safe to handle when placing in your aquarium, however, we strongly urge the use of latex gloves and eye protection, especially when handling zoanthid and Palythoa species. Frag Garage does not take responsibility for any bodily harm caused by the mishandling of coral purchased through our website.

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